Author Topic: Artic cat rear brake noise (for a buddy)  (Read 1169 times)

Offline Chris_T

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Artic cat rear brake noise (for a buddy)
« on: May 31, 2013, 07:02:37 pm »


the above video is of a friend's bike. He doesn't live in the area so this and his reports are all I have to go on. Below is what he has to say.

Quote
This is the intermittent noise I get when I apply my rear brake. I took my Cat to the dealership for warranty repairs on 5/21/13 to address this clunking noise as well as adjust the shift linkage that sometimes didn't fully engage the gear. The first dealer technician couldn't find the cause of the noise so they brought in some type of "specialist". Supposedly the specialist determined that the output shaft nut wasn't torqued properly at the factory and needed to be replaced. They didn't have the nut in stock (no surprise really; I tried to purchase an Arctic Cat oil filter today and that wasn't in stock, either) and had to order it in. They get it put back together and I picked up my Cat a few minutes ago (9 days later!) and brought it home to test. I ran it up and down the street a few times (constant rain the past few days; unable to hit a trail) and it wasn't making the noise. I brought it back to put it in my garage and as I slowed for the final time the same noise happened again!

Here is the dealership invoice I was given when I picked up my machine:
"DRAINED OIL INTO CLEAN CONTAINER AND INSPECTED
FOR METAL, REUSEDOIL
PER WARRANTY,
DISASSEMBLED CLUTCHES AND INSPECTEDFOR WEAR,
REMOVED ONE WA Y BEARING AND INSPECTED,
REMOVED SECONDARY ORNE GEAR BEARING
HOUSING,
SECONDARY DRIVE BEVa GEAR NUT WAS NOT TIGHT,
INSTALLED NEW NUTWfTH LOCTITEAND PRIMER,
PEA NED NUT, ADJUSTED SHIFT LINKAGE. ASSEMBLED
MACHINE AND TEST RODE"

First off, I'm completely surprised that Arctic Cat requires the dealership to reinstall the same engine oil they drained out.
Is this normal?

They invited me to bring the machine back to them so that a third technician can do exploratory surgery on it...hopefully he will get everything right or not...if he's any better than the last one I don't know why he wasn't in charge of the repair to start with...or if I choose I can trade it in on a Grizzly. They will give me a whole $5300 for the machine I just paid them nearly $8000 for just two months ago and the only reason I want to get rid of it now is because I just don't trust it.

To say I'm angry right now would be an understatement. My 2001 Arctic Cat was absolutely bullet-proof and the only reason I bought another Arctic Cat again.

What would you do at this point? Would you let the dealership continue to do exploratory surgery on it when obviously they have no idea what to do, or would you pursue other legal options at this point? Would/could it make any difference what-so-ever if I call Arctic Cat, or are they just CSRs who will try to pacify you?

I asked the dealership if they would extend my warranty period to cover the loss of time it spent at the dealership being repaired. "No".

So what are ya'lls thoughts?
« Last Edit: May 31, 2013, 07:27:27 pm by Chris_T »
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Offline Chris_T

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Re: Artic cat rear brake noise (for a buddy)
« Reply #1 on: June 02, 2013, 07:54:48 pm »
So no thoughts on a possible cause of the noise?
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Offline Luvmystar

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Re: Artic cat rear brake noise (for a buddy)
« Reply #2 on: June 02, 2013, 09:16:02 pm »
Sorry I drew blank.
Marc

Do not argue with an idiot. He will drag you down to his level and beat you with experience.

Offline Chris_T

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Re: Artic cat rear brake noise (for a buddy)
« Reply #3 on: June 02, 2013, 09:27:56 pm »
talking with nate that seems to be the deal with everyone. the dealer has worked on it and now the rears lock up when he applies the rear brake but the noise is still there.
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